{"id":834,"date":"2023-10-17T04:05:18","date_gmt":"2023-10-17T04:05:18","guid":{"rendered":"http:\/\/test.loc\/?page_id=834"},"modified":"2025-10-19T19:58:10","modified_gmt":"2025-10-19T19:58:10","slug":"pqr","status":"publish","type":"page","link":"https:\/\/2mrentacar.es\/en\/pqr\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat documentation should I bring to pick up the vehicle?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
  • Identification document<\/strong><\/li><\/ul>

    Both the holder and all the drivers reflected in the contract must present their national identity document (EU residents only), their passport or an equivalent document and in physical form as proof of identity. If the document is not in Roman characters, it must be accompanied by a sworn translation of the document.<\/p>

    • Driving license<\/strong><\/li><\/ul>

      All drivers reflected in the contract must physically present their original driving license, community (EU) or from countries adhering to type B international conventions, in force with Roman characters and with a minimum age of one year. If these requirements are not met, an international driving permit must be presented.<\/p>

      Faxed or photocopied driving licenses will not be accepted.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I pick up the car?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

      You will receive an email confirmation with a map with the indications where the vehicle will be delivered.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan someone else go to pick up a reservation in my name?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

      No, it is essential that the holder of the reservation and the main driver are present at the time of collection or we will not be able to deliver the vehicle.<\/p>

      It will not be necessary for the additional drivers to be present since their documentation can be presented by the holder, but they must always do so physically.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs there unlimited mileage?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

      Yes, the km in the Balearic Islands is unlimited.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere should I place the parking credentials?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

      Yes, in the event that the current regulations of Palma de Mallorca, this must be placed in a visible place.<\/p>

      On the identification, the contract number, duration of the contract, start and end dates, vehicle registration and name, address and telephone number of the rental company will appear.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat are the franchise and pre-authorization?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

      The franchise is the maximum amount for which the holder will be responsible in case of accident or damage and the pre-authorization in the amount that is blocked from the card. Both may vary depending on the group of vehicles or the contracted rate and may or may not coincide.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long does it take you to unlock the franchise?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

      After the return, once the vehicle has been checked, the excess is immediately unlocked. Sometimes, depending on the bank that issued the card, the unlocking may take up to 30 days to appear in your account.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I smoke in the rental car?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

      No, smoking is not allowed inside the vehicles. In the event that at the time of delivery the vehicle smells of tobacco, 2M will apply a penalty of \u20ac150. You can check the conditions of this charge in section 11 of articles, mileage and other charges of our Terms and Conditions.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I bring my pet in the rental car?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

      Yes, you can travel with your pet, but you have to respect the current regulations established by the DGT (carrier or safety harness). In addition, no modifications can be made to the vehicle.<\/p>

      If you decide to travel with your pet, remember that animal hair is one of the reasons why the special cleaning charge is applied, so we recommend that you remember to vacuum the vehicle before returning it.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I leave the country of collection of the vehicle or drive between islands?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

      No, it is not allowed to leave the island with the vehicle. In the event that you carry out any type of maritime transport with the vehicle, a penalty of \u20ac300 will apply. You can consult the conditions of this charge in section 17 of articles, mileage and other charges of our Terms and Conditions.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIf I hand over the vehicle before the end date, do you refund the corresponding part of the reserve?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

      No, if you deliver the vehicle before the agreed date, the proportional part of the reservation will not be returned, but no penalty will be applied.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo I have a courtesy period to return the vehicle?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

      Yes, we offer a courtesy period of 60 minutes from the time indicated in your contract to return the vehicle.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I contact roadside assistance?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

      If it is urgent, you can call +34 623 59 64 15. If it is not urgent, you can also contact us by\u00a0email (hola@2mrentacar.es).<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat happens if I get a ticket during my rental?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

      If you have been fined during the period of your rental, we will immediately provide your data to the corresponding authority so that they can send you the fine as soon as possible.<\/p>

      Therefore, you will be responsible for paying the amount of the fine in addition to a charge of \u20ac30 for these management and administration services.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

      \u00bfQu\u00e9 documentaci\u00f3n debo llevar para recoger el veh\u00edculo? Documento de identificaci\u00f3n Tanto el titular como todos los conductores incluidos en el contrato deben presentar su documento nacional de identidad (solo residentes de la UE), su pasaporte o documento equivalente, en formato f\u00edsico, como prueba de identidad. Si el documento no est\u00e1 en caracteres latinos, deber\u00e1…<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-834","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/2mrentacar.es\/en\/wp-json\/wp\/v2\/pages\/834","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/2mrentacar.es\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/2mrentacar.es\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/2mrentacar.es\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/2mrentacar.es\/en\/wp-json\/wp\/v2\/comments?post=834"}],"version-history":[{"count":19,"href":"https:\/\/2mrentacar.es\/en\/wp-json\/wp\/v2\/pages\/834\/revisions"}],"predecessor-version":[{"id":1253,"href":"https:\/\/2mrentacar.es\/en\/wp-json\/wp\/v2\/pages\/834\/revisions\/1253"}],"wp:attachment":[{"href":"https:\/\/2mrentacar.es\/en\/wp-json\/wp\/v2\/media?parent=834"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}