• Identification document

Both the holder and all the drivers reflected in the contract must present their national identity document (EU residents only), their passport or an equivalent document and in physical form as proof of identity. If the document is not in Roman characters, it must be accompanied by a sworn translation of the document.

• Driving license

All drivers reflected in the contract must physically present their original driving license, community (EU) or from countries adhering to type B international conventions, in force with Roman characters and with a minimum age of one year. If these requirements are not met, an international driving permit must be presented.

Faxed or photocopied driving licenses will not be accepted.

You will receive an email confirmation with a map with the indications where the vehicle will be delivered.

No, it is essential that the holder of the reservation and the main driver are present at the time of collection or we will not be able to deliver the vehicle.

It will not be necessary for the additional drivers to be present since their documentation can be presented by the holder, but they must always do so physically.

Yes, the km in the Balearic Islands is unlimited.

Yes, in the event that the current regulations of Palma de Mallorca, this must be placed in a visible place.

On the identification, the contract number, duration of the contract, start and end dates, vehicle registration and name, address and telephone number of the rental company will appear.

The franchise is the maximum amount for which the holder will be responsible in case of accident or damage and the pre-authorization in the amount that is blocked from the card. Both may vary depending on the group of vehicles or the contracted rate and may or may not coincide.

After the return, once the vehicle has been checked, the excess is immediately unlocked. Sometimes, depending on the bank that issued the card, the unlocking may take up to 30 days to appear in your account.